Personal Injury
We defend the whole range of injury claims including claims from industrial accidents, faulty products and road traffic accidents.
Property & Construction
We handle cases of major property damage, engineering and equipment failure, contract disputes, professional negligence, business interruption and loss of goods.
Insurance
Insurance coverage disputes and policy wording.
Prosecutions
Representation of insured drivers against
prosecution for RTA offences including at police interviews, coroner's
inquests, hearings and trials.
Health & Safety
We provide emergency response and accident investigation and representation at prosecutions and inquests as well as health and safety auditing services.
Fraud
Suspect motor claims, fire claims (including arson) and commercial fraud, such as bogus transactions and carousel frauds.
Client Care
How we work
We aim to provide our clients with the highest standard of service at all times. To that end, we work to a shared set of values:
Excellence
We always try to exceed client expectations and our own service
levels. Our IT investment underpins this ambition.
Innovation
We encourage our people to develop new approaches and novel solutions
to our clients' problems.
Solution-based
We identify the issues and provide a clear path to resolution,
rather than simply consider alternatives and canvass options.
Partnership
We do not seek to impose solutions, services or people on our
clients. We listen to them and work in partnership with them to achieve
their objectives.
Teamwork
We work together in teams designed to support and develop our
people and to maintain and enhance our product delivery.
Integrity
We expect all our people to behave with the highest level of
integrity in dealing with our clients, each other and third parties, and
to play their part in enhancing the reputations of our clients.
Client Complaints
We take complaints made against us or our employees very seriously. How we deal with complaints is very much part of our service. If you have a complaint we would like to hear from you. We will investigate it thoroughly, take any necessary action to resolve it and respond to you.
Set out below is our procedure for dealing with complaints by clients:
In the first instance, please raise any complaint in writing ( by letter or e-mail ) with the person who is responsible for the day-to-day conduct of the matter. That person will immediately refer the complaint to the person who has responsibility for overall supervision of the matter who will handle the complaint. When writing, please state:
what you want us to do about it.
We will acknowledge your complaint in writing within 48 hours when we will advise you:
within what period (not exceeding 21 days) we will respond to your complaint substantively.
We will do all we can to resolve your complaint to your satisfaction. However, if you remain unsatisfied the matter will be referred to the Complaints Partner, Paul Parsons, who will oversee an investigation and further response to you.
At each stage we will do our best to:
ensure that any necessary remedial action is taken as quickly as possible.
We will record in writing the nature of the complaint, our investigation of it and any remedial action taken.
We may ask you to confirm in writing if the complaint has been satisfactorily resolved.
Alternatively, or if you are not satisfied with the way we have handled your complaint, please contact the Legal Complaints Service. Please check the LCS website for details.
Legal Complaints Service.
Victoria Court,
8 Dormer Place,
Leamington Spa,
Warwick CV32 5AE.
Phone: 01926 820082
Helpline: 0845 608 6565
Fax: 01926 431435
email: enquiries@legalcomplaints.org.uk
website: www.legalcomplaints.org.uk
